Arcaplanet

We interrupted the girl at the reception/cashdesk from scrolling on her phone to ask her if she could scan one dog jacket to see if there is size 55 available, as at the jacket section in was very messy. She just replied that whatever they have available is out there. I then told her there is a big mess there and it’s not normal to expect the customer to search there for a long time without even knowing if the item is available. Disturbed, she responded that she knows it is a mess there but it is the customers who create that mess 😂 I told her that between the 2 of us, she (and her colleagues) are the ones getting paid to maintain the store, so it’s absurd to ask me to go and search for it there. She was very offended and didn’t bother to check in the computer if the item is available, she repeated and repeated that everything they have in stock is exposed. Completely missed the point that all I am asking is to check the inventory and tell me if the size is available so I won’t be wasting my time searching for it if it’s not even available. She couldn’t be bothered but also didn’t say it’s not possible to check the stock (most likely was afraid that if the size is available, she will have to go and find it in that mess) This kind of shop sellers need to be sent back to customer service training to learn how to listen to a question and respond with empathy. She even had the audacity to ask me to go and put back the item on the shelf and got irritated when I said that unfortunately her attitude makes me be that customer who leaves the item at the cashdesk. Horrendous experience in a pet store where you’d expect to find some of the kindest seller.